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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jill Ott

July 17, 2026

5  out of  5
rating by Jill Ott
"I love Ryan and Kilie and the team with State Farm in Midlothian. They are truly the best!"
We responded:
"Thank you for the 5-star review, Jill! We’re proud to serve the Midlothian community and truly appreciate your support. "
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Chyenne Perez

July 14, 2026

5  out of  5
rating by Chyenne Perez
"Carlos was very helpful and informative when I called regarding new policies. The process was fast and time efficient
Thank you!"
We responded:
"Thanks so much for the fantastic rating, Chyenne! We are so glad you had a positive experience with us here on State Farm Agent Ryan Mason’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Timothy Price

July 14, 2026

5  out of  5
rating by Timothy Price
"I've used several insurance agencies but I have never been more satisfied with customer service and the best rates"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Midlothian to know that you had such a wonderful experience with us here on State Farm Agent Ryan Mason’s Team."
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Sherree Olivier

July 11, 2026

5  out of  5
rating by Sherree Olivier
"So many good things I could say about this office! Definitely make sure to ask for Abigail for any of your insurance needs. I was always so worried and scared to switch, thought it would be a huge hassle but Abigail heard my concerns and got me better coverage while saving me money!! Never leaving, this is the best office hands down. Simple."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Ryan Mason’s Team. "
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N S

July 11, 2026

5  out of  5
rating by N S
"Abigail has been the most helpful when it comes to helping me switch. She was very kind and knowledgeable in all areas of my concerns. The service team at this office goes above and beyond too when it comes to any questions about my policies. I have recommended my family to this agency and we look forward to continuing with them in the many years to come."
We responded:
"N, thank you for your wonderful review of State Farm Agent Ryan Mason’s Team!"
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Kevin Johnson

July 11, 2026

5  out of  5
rating by Kevin Johnson
"I recently switched from another office to Ryan Mason's agency. It was a great choice! Sarah Moore has been nothing short of phenomenal helping ensure all of my accounts and coverage were transferred successfully. This location makes feel like I matter and not just another "number" in a quota. I really appreciate it!"
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Darren Wilson

July 10, 2026

5  out of  5
rating by Darren Wilson
""I’ve been working with Brandon Sprouse for a while now, and the service has been excellent. He made managing my HO, auto, and life insurance policies incredibly easy. It’s a relief knowing everything is handled by someone who is responsive, professional, and genuinely looks out for my best interests. Highly recommend!""
We responded:
"Thank you for taking the time to leave such a great review, Darren. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Buddy Fontenot

July 9, 2026

5  out of  5
rating by Buddy Fontenot
"Exceptional Service and Unbeatable Rates!

If you are looking for an insurance agent who actually cares about your time, your budget, and your peace of mind, look no further than Brandon Sprouse at State Farm.

I recently worked with Brandon to bundle my Homeowners, Auto, and Life insurance, and the entire experience was flawless. Not only did he find me an incredible price that beat out the competition, but he also took the time to explain the coverage so I knew exactly what I was getting.

Brandon made a process that is usually stressful completely seamless and straightforward. He is professional, highly responsive, and genuinely dedicated to getting his clients the best possible value. I can't recommend him highly enough—if you want great rates and top-tier service, give Brandon a call!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Allie Roper

July 9, 2026

5  out of  5
rating by Allie Roper
"I recently had the pleasure of working with Brandon Sprouse to set up my auto insurance, and the experience was fantastic. They made a typically stressful process a breeze, explaining my coverage options clearly and securing a great rate. Highly recommend them to anyone looking for an insurance provider that truly puts customers first!"
We responded:
"Wow, thank you for the 5-star review, Allie! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Brandon Sprouse

July 9, 2026

5  out of  5
rating by Brandon Sprouse
"Brandon is second to none when it comes to his professionalism... I've never met anyone so passionate about what they do. He's knowledgeable, personable, and truly takes the time to listen to what it was I needed and tailored a plan specifically for me."
We responded:
"Thank you for the fantastic review, Brandon! We are always here to help with your insurance needs here in Midlothian . "
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Cassie Hollingsworth

July 9, 2026

5  out of  5
rating by Cassie Hollingsworth
"Sarah Moore at Ryan Mason State Farm has been an absolute pleasure to work with. She is knowledgeable, responsive, and truly takes the time to explain all of my insurance options without ever making me feel rushed. Sarah goes above and beyond to make sure everything is handled quickly and correctly, and it’s clear that she genuinely cares about her clients. If you’re looking for outstanding customer service and someone you can trust with your insurance needs, I highly recommend Sarah Moore and the team at Ryan Mason State Farm!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Ryan Mason’s Team. "
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Steven Allshouse

July 9, 2026

1  out of  5
rating by Steven Allshouse
"Stay away from this agency! They cold called me and said Ryan wanted my business. I asked to speak to Ryan and was told he was too busy, but another agent would talk to me. I said I have been called by other agents from State Farm in the last few days and they have all given the same quotes would Ryan’s be any different, oh yes. I said I was tired of being called by State Farm and I asked to be placed on the do not call list so he gave me the number to call. I did and they said it can’t be done. Stay away from Ryan Mason State Farm! Use another company who will be honest with you and will not harass you."
We responded:
"Thank you for sharing your experience. I’m sorry to hear that your interaction left you feeling frustrated.

Our agency does reach out to prospective customers, but we never want anyone to feel harassed or pressured. If you requested not to be contacted, we certainly respect that preference. We do not have control over other agencies who may also call prospective customers as each agency is an independent contractor.

I would also like to clarify that while I am not always personally available when a call comes in, our licensed team members are trained to assist customers and provide quotes. As for quote differences, coverage options, discounts, and recommendations can vary based on an individual’s situation, which is why our team offered to review your specific needs.

We appreciate the feedback and wish you the best in finding the coverage and service that meets your needs.
"
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kavach

July 9, 2026

5  out of  5
rating by kavach
"It has been an absolute pleasure working with Abigail. In a world of declining customer service, working with her has been a wonderful experience."
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Matthew Marques

July 7, 2026

5  out of  5
rating by Matthew Marques
"Was very helpful and did a great job for us"
We responded:
"We are grateful for your 5-star review, Matthew! Thanks for taking a moment to share your positive rating of State Farm Agent Ryan Mason’s Team here in Midlothian . "
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Oksana Scott

July 2, 2026

1  out of  5
rating by Oksana Scott
"Terrible experience.
They increased my price for mistake they employees made.
Dropping them.
Not recommending to anyone."
We responded:
"Thank you so much for the 5-star rating, Oksana! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Nnaemeka Opara

June 26, 2026

5  out of  5
rating by Nnaemeka Opara
"I’m very much satisfied with the service I received from my agent Abigail.
She made it very clear and easy for me to sign in as I get my vehicles fully ensured.
A big thanks and I do appreciate her efforts."
We responded:
"We are grateful for your 5-star review, Nnaemeka! Thanks for taking a moment to share your positive rating of State Farm Agent Ryan Mason’s Team here in Midlothian . "
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Shereka Knight

June 24, 2026

5  out of  5
rating by Shereka Knight
"Abigail was right on time with my quote! She was nice, speedy, and patient with my many questions I asked! I even recommended her to people I know."
We responded:
"We appreciate your review, Shereka. We are so happy that you had such a wonderful experience with State Farm Agent Ryan Mason’s Team here in Midlothian ! "
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Tara Beaudion

June 23, 2026

5  out of  5
rating by Tara Beaudion
"I recently switched my home and auto insurance bundle to State Farm, and the experience has been outstanding from start to finish. The agent and staff were incredibly personable, patient, and knowledgeable. They took the time to thoroughly explain my coverage options, answer all of my questions, and clearly outline the differences between State Farm and the insurance company I was leaving.

One thing I especially appreciate is the convenience of being able to pay with a credit card, which isn’t offered by many insurance companies that often require a bank account or debit card for payments.

As a surprise bonus, they even had a box of Tiff’s Treats delivered to my home—a thoughtful touch that made me feel truly valued as a new customer.

Exceptional customer service, attention to detail, and a genuine commitment to helping customers understand their coverage. I’m very happy with my decision to switch and highly recommend this State Farm agency!"
We responded:
"Tara, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Ryan Mason’s Team!"
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Rachel Rodriguez

June 18, 2026

5  out of  5
rating by Rachel Rodriguez
"Brandon was awesome
Every patient with me and search for a great rate for vehicle insurance. Thank you Brandon"
We responded:
"Wow, thank you for the 5-star review, Rachel! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Rodney Bourassa

June 16, 2026

5  out of  5
rating by Rodney Bourassa
"Very rapid response time with accurate input/output."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Ryan Mason’s Team. "
Profile photo of Ramon Gamez

Ramon Gamez

June 15, 2026

5  out of  5
rating by Ramon Gamez
"Great communication on Carlos getting my car insured after several company’s were out of my budget will recommend them to my family !!"
We responded:
"Ramon, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Ryan Mason’s Team!"
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Mela Jones

June 10, 2026

5  out of  5
rating by Mela Jones
"Absolutely phenomenal, customer service is spectacular, patience and knowledge is unfathomable, relationships are forever. Been with them since I moved to Texas 6 years ago. No matter the day, time or reason… Ryan and Carlos will make it happen! As long as they are in business they will have mine. Need auto, home, life, renter’s or ANYTHING. Please let them work their magic!!!"
We responded:
"Thanks so much for the fantastic rating, Mela! We are so glad you had a positive experience with us here on State Farm Agent Ryan Mason’s Team. If there is anything we can do for you in the future, just give us a shout! "
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George Harris

June 8, 2026

5  out of  5
rating by George Harris
"Brandon with Ryan Mason State Farm insurance went out of his way to help me , answered all my questions and gave me a great quote. So I switched all my insurance over to State Farm."
We responded:
"Wow, thank you for the 5-star review, George! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Ron Short

June 5, 2026

5  out of  5
rating by Ron Short
"Found great coverage. Easy to work with and gave all the discounts available"
We responded:
"Thank you for the fantastic review, Ron! We are always here to help with your insurance needs here in Midlothian . "
Profile photo of Tricia Hartis

Tricia Hartis

June 4, 2026

5  out of  5
rating by Tricia Hartis
"Carlos develops home/auto bundle for me with greater coverage at $1000 lower than my current home owners policy. He worked with me for over a week answering any questions I had. Outstanding customer service from start to finish. Sarah was amazing she stopped what she was doing to add a new vehicle to my coverage today, she answered my million questions and explained everything and also made sure I understood everything. I’ve moved 5 hours away to Seguin but I wouldn’t dream of changing insurance offices to someone local. They’ve been great over the last year, made sure I had reasonable rates for both home and auto policies. I always thought that places like State Farm and other name brand service providers would be too expensive so I almost didn’t call when I was looking for new homeowners coverage. I’m so glad I did. Everyone at State Farm are wonderful and very pleasant and patient whenever you call for whatever reason"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."